FAQ - Luxfriends
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Frequently asked questions

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Check-in procedure


  • The check-in procedure is done at the property with one of our agents at a pre-arranged time (12am-7pm).
  • It will normally take anywhere between 15-20minutes.

N.B. Check-in on weekends or national holidays

Note we do not work on Sundays or National holidays. If you still wanted to move in on any of these days, please get in touch with our team well in advance and we will help you sort this out.

Proof of payment in full needs to be sent prior to this. 


During the ‘check-in’ we provide you with the keys, check the state of both the room and the property overall and complete a document called ‘Etat des lieux’ (Joint entry inventory). This document is checked again upon your departure to determine if the room is in the same state as upon your move in and whether there are any claims.


Prior to arrival you should already have received all your documents. On the day of the moving-in you would have to bring:

  • Proof of payment (from the bank or a screenshot with mobile banking)
  • Your ID

N.B. We do not provide any bedclothes as these are personal items.

What happens if my check-in date is on a Sunday or a holiday?

Please contact our team and we will help you sort this out.

Check-out procedure

HOW TO CHECK OUT / Etat de sortie

The actual ‘check out’ (Etat de sortie) happens with one of our agents and normally takes about 5-10min. It is a basic check of the condition of the room/flat against the joint entry inventory (Etat des lieux) that was completed when you moved in.

Kindly make sure you check the following before you move out:

  • Thoroughly clean your room but also help to tidy up the bathrooms, guest toilet and kitchen
  • You should also check the commons as well as the basement (storage)
  • In the kitchen please check your shelves and clean these
  • Double check ‘your’ shelves in the fridge and that these are clean
  • Settle all outstanding bills with any of the other tenants (if there are any)

N.B. Be aware that unless your room is in a clean and presentable state we might have to ask a cleaner to do this for you for a fee.

N.B.1 Your deposit will be returned within 1 month after the last day of the contract, if there is no claim. Please have your bank details (IBAN) ready during check out so that we can process your return.

How to give notice? Termination of contract

To terminate your contract is straight forward. All you have to do is to send us a written letter that includes the following:

  • Date
  • A single sentence that you would like to give us notice (i.e. move out)
  • Sign this letter at the bottom
  • Send it via the post (lettre recommandée) or a screenshot via email to us

N.B. IMPORTANT! Your notice period is 2 months which starts from the first day of the month following your notice. For example if you give us notice on the 14th March 2023, your very last day at the property is the 31st May 2023.

If you wanted to move out at the end of 6 months, you need to give us notice towards the end of the 3rd month!

Tip: The best thing to do is to contact us as soon as you think you might need to move. We will try and help you out, although we cannot always guarantee that we can find a replacement.

Is it possible to end my contract early?

Once the initial period of the 6 months is over, you can give us notice at any moment in time.

Your notice period is 2 months which starts from the first day of the month following your notice. For example if you give us notice on the 14th March 2023, your very last day at the property is the 31st May 2023.

N.B. Until the end of that period you remain liable for the rent. However do contact our team and we will do our best to help you out. You might be able to get a pro-rata of your rent back.

How quickly will my deposit be processed?

  • Once the check-out procedure has been completed your deposit will be processed within 1 month after the last day of the contract, if there is no claim.
  • You will receive a confirmation email that your deposit has been processed:
    National transfers take between 1-2 working days / International transfers take between 3-5 working days

How to book a room?

So you came to one of the viewings and liked the room? Great, here is what we need from you:

  • A copy of your ID
  • A copy of your work contract
  • Previous living address (to put into the contract)
  • Occasionally we might also ask you for references (from previous landlords)

When the contract has been signed we require payment of our fees for which you will also get a receipt. Once these steps are completed, the room is properly booked.
We look forward to welcome you on board!

N.B. It is not possible to book a room online, only. Images can be misleading and we want to make sure that what you see is what you actually get. You should always insist to have a visit in person or via Skype before booking a room.

Why is there an onboarding fee?

We have a low (reduced) fee which helps to cover:

  • Day-to-day operations
    Our agents arrange 1-on-1 visits to place a tenant which also goes hand in hand with some administrative work like advertising, phone calls, emailing and booking appointments.
  • Professional maintenance
    We have professional maintenance that assists right way in case that something needs to be fixed.
  • Creating communities
    We spend a substantial amount of time to find our tenants and speak to each person individually. Once you join our community, we also manage any potential problems that might come up.
  • Flat transformations + Refurbishment
    Most flats require additional work to meet the standards of modern well-equipped apartments (e.g. new kitchen, wooden floors or inside transformations of the flat and repairs). Our flats are fully furnished regarding individual rooms as well as common areas, including washing machines, dishwasher and high speed internet. This is our most important expenditure.
  • We guarantee quality standards
    This is important because what you see online and get in person once at a property can be two very different things. We make sure that what you see is what you get.
  • Insurance cover & 100% legal
    All our properties are fully insured and of course it is possible to register at the townhall.

N.B. Unlike some of our competitors we do not do online bookings which are obviously a lot less time consuming. Your room should not just be a pied-à-terre but a real home.

Can I register at the townhall?

All our flats are fully insured and a 100% legal. Registering at the town hall is no problem at all and in fact we recommend tenants to do so as these can also apply for a ‘parking vignette’ for instance.


How do the charges work?

Our charges are all inclusive and literally include everything: gas (if applicable), electricity, water, payments to the ‘gérance’ of the building, our maintenance, Internet…Everything really.

N.B. Be aware that our charges are capped at an amount indicated in your contract to prevent abuse (e.g. going on holiday for 2 weeks and leaving the tab on).

When to pay the rent?

As agreed in your contract, the rent has to be in our account by the 1st of each month. Keeping 2-3 days for the transfer to arrive in hand, you should arrange for the monthly payment of the rent between the 26-28th of each month.

N.B. Kindly set up a standing order. One of our agents will normally also ask you for this when you move in.

How to make the first payment and pay the deposit?

You can pay the deposit either with a bank guarantee (which costs a small fee with the bank) or make a direct transfer to our account for which you receive a receipt. Once you move out, you get your deposit back within 1 month starting from the last day of your rental contract, if there is no claim.

Be aware that we need to receive payment in full for you to move in.

N.B. In case of an international transfer, you normally have to unlock payments to a new international country either directly at your bank (takes 1 or 2 days) or sometimes also via online banking.

Kindly do unlock this before arrival to avoid any problems.


Something does not work as it should?

If something breaks down, please notify our team at [email protected] from our maintenance team.

In your email:

  • Clearly describe the problem (where is it/ what happens/ when did you notice it)
  • Ideally add a photo from your mobile phone
  • Please be specific – the problem might be obvious for you but the more details you can provide, the better.
  • If the problem is in your room, leave your door unlocked

My internet is poor

We take a good internet connection very seriously. If the connection does not work as it should:

  • Try and reset the router (switch it off for 20seconds and switch it on again)
  • If the problem persists do talk to the other flatmates

If the problem cannot be resolved, do contact us and we take the appropriate steps to remedy this (install a router / arrange for a technician to come etc.).

How to flag antisocial behaviour?

Being part of a community has a lot of advantages and we pride ourselves on creating a trusted environment. If nevertheless something is not as it should be, do not hesitate to contact us.

N.B. You have a right to live in a clean and respectful environment. Antisocial behaviour will not be tolerate and might lead to the termination of your contract with no recourse.

How to help our cleaners?

Nearly all flats have basic cleaning included in their package. However you are still expected to clean after yourself and leave areas in a tidy and presentable state for the next person to use.

The day before the cleaners are visiting, it is much appreciated if you:

  • Tidy up the common spaces and kitchen a little bit
  • Support the cleaners by keeping your home clean and tidy
  • All flats have a ‘cleaning rota’ where we actively encourage you to join in
  • Do assist with recycling

Rubbish & Recycling

Basic rubbish

Basic kitchen rubbish (e.g. organic stuff, food, small packaging)

Where to put it? Into the black kitchen bins

Attention: Please take the black bin bags out when full and bring them to the “local poubelle” if you live in an apartment or where the rubbish collection bin are in a house (often located in the basement, outside the main garage or occasionally at the back of the house).

The black collection bins are not for free (!) and the waste management is part of your annual utility cost. Careful of third parties abusing your bins and dropping their refuse into our bins. This adds extra cost.


Recycling material is collected into the white IKEA bins found close or next to the kitchen. Once these are full please empty them! There are detailed instructions in each property about recycling. Do not hesitate to ask us if there are additional questions at [email protected].

Blue ValorLux Bags

The blue Valorlux Bags are used to recycle all hard plastic. Please put the bags outside on the weekly collection date indicated in the kitchen

Glass / Bottles

Drop these off into the Green Collection bin

Blue ValorLux Bags

Drop these off into the Blue Collection bin

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